Privacy Policy

GHZAAL PTY LTD operates the STOKE website at stokeaustralia.com.au. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Information We Collect

We collect the following personal information when you place an order or interact with our website:

• Name (first and last)
• Email address
• Delivery address (including suburb, state, and postcode)
• Payment details (processed securely by Stripe — we never see or store your card information)
• Order history and preferences
• Marketing preferences (if you opt in)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, dispatch notifications, and delivery updates
• Provide customer support
• Send marketing emails (only if you have given explicit consent)
• Improve our products and services

How We Store Your Information

Your personal information is stored securely using industry-standard encryption. Payment information is handled entirely by Stripe, which is PCI DSS compliant. We never store credit card data on our servers. Your information is never sold or shared with third parties for marketing purposes.

Cookie Policy

Our website uses two types of cookies:

• Essential cookies: Required for cart functionality and session management. These cannot be disabled.
• Analytics cookies: Used to understand how visitors interact with our website. These are only set with your consent.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please contact us at info@stokeit.com.au. We will respond within 30 days.

Contact

For any privacy-related enquiries, please contact GHZAAL PTY LTD at info@stokeit.com.au or +61467257143.