Refund and Returns Policy

At GHZAAL PTY LTD, we stand behind the quality of every bottle of STOKE. If you are not satisfied with your purchase, we are here to help.

Refund Eligibility

GHZAAL PTY LTD offers a full refund or replacement in the following circumstances:

• The product arrives damaged
• The product is defective
• The incorrect item was received

How to Request a Refund

Refund requests must be made within 7 days of delivery by emailing info@stokeit.com.au with your order number and photos of the issue. Please include a brief description of the problem.

Returns

We do not accept returns of opened food products unless they are defective. This is for health and safety reasons in accordance with Australian food safety standards.

Refund Processing

Refunds are processed within 5-7 business days to the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.

Change of Mind

Change of mind returns are not accepted for food products, in accordance with Australian Consumer Law. We encourage you to read the product description and FAQ carefully before purchasing.

Australian Consumer Law

Your statutory rights under the Australian Consumer Law are not affected by this policy. If a product is faulty, not fit for purpose, or does not match the description, you are entitled to a remedy as provided by law.

Contact

For all refund and return enquiries, please contact us at info@stokeit.com.au or +61467257143.